Dear Direct Travel Customers,
In response to recent Government guidelines we are working hard to balance both the needs of you our valued customers and the welfare of our staff members.
Therefore, where possible, we have asked our staff to work from home.
This means all calls to Direct Travel have been diverted to one phone, so you may find when you call it may take longer than usual for your call to be answered.
How you can help us to help you.
We appreciate you may have questions and concerns, but before trying to call our office we kindly ask you to follow the following advice.
If you are booked to travel before the 30th April
Please wait for us to contact you, if we have not done so already, we are working hard on your holidays in departure date order.
If your holiday was cancelled and you are awaiting a refund or travel credit voucher, we have been advised by the tour operators that this will take longer than normal to be processed, once Direct Travel receives the refund or travel credit voucher we will be in contact with you.
If you are booked to travel from the 1st May onwards
Please do not call us where possible, we will call you when further information and advice is available regarding your holiday. You can email your questions and queries to email@example.com and your email will then be passed, where possible to your travel advisor at home, who will then reach out to you.
We thank you for your understanding during these unprecedented circumstances.